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MOBA REMOTE SUPPORT :: SERVICE WITHOUT LIMITS

SECURE, CLOUD-BASED REMOTE SUPPORT SOLUTIONS OF MOBA

From time to time, machines stop working, which is particularly troublesome if all works comes to a standstill. Especially in a fast-paced time like today, it is even more important than ever to be able to react immediately. Downtimes of the machine are harmful to both operators and manufacturers. An inaccurate remote diagnosis via telephone and the arrival of a service technician cost time, money and the satisfaction of the customer. The remote Support solutions of MOBA offer the perfect solution.

NEW BUSINESS MODELS – REDUCE YOUR TIME TO MARKET (TTM)

The infrastructure developed by MOBA allows you to create new business models that offer your customers a decisive added value. As such, you will be able to take your customer service to the next level - with a remote support solution.

You can easily handle important services without being on-site, such as monitoring and maintaining your machine on the long run, live supporting in a service case, or regular firmware and software updates. With this proactive support, you can prevent machine downtimes.

Manage your service team particularly effectively! Service technicians can access systems from anywhere via their smartphone, tablet or notebook and react in real-time. The technician, who is closest to the service case, is contacted, analyzes the case immediately, and directly leaves to the customer’s if necessary. In this way, you guarantee the fastest possible service at any time and reduce your logistical and administrative service effort to a minimum.

MOBA CLOUD SOLUTION - ACCESS TO YOUR MACHINE ANYTIME

Having access to your machines via the MOBA Cloud facilitates a central data management - worldwide and at any time. Our network of high-performance servers guarantees absolute reliability. As such, you have web-based and 24/7 access to the configuration and protocols of your machine. Safety is our number one priority; our server sites are located in Germany and the transmission always is encrypted.

Highly scalable and highly flexible, the MOBA Cloud enables you to create completely new business models. The fully web-based access is modular and can be quickly adapted to all requirements. By this means you equip your entire machine contingent with a remote support in the shortest possible time. Thanks to the versatile interfaces to third-party software, it is you who determines the scope of your possibilities. Transform the data of your machine into valuable information and offer your customers a first-class service.



System Benefits

  • Direct access to the machine - from anywhere and at any time
  • Proactive support of the machine even before errors occur
  • Short reaction times in a service case
  • Increased machine value through time-and cost-efficient updates and upgrades
  • Minimized administrative effort in a service case

System features

  • CAN, CANopen based
  • Modules: WiFi (Only), GPRS, GPS, LTE, Bluetooth available
  • Internal 256 MB memory for maximum security
  • WinCE-based solution available
  • WEB-based configuration interface
  • Versatile interfaces: CAN, CANopen, USB, Ethernet

MOBA CLOUD GATEWAY CONNECTOR - ROBUST, RELIABLE, FLEXIBLE

Decide between the WLAN-based network with the MOBA CLOUD Gateway WiFi, the SIM solution MOBA CLOUD Gateway Mobile or the top model MOBA Operand On-board Computer with a display and an extraordinary bandwidth of further functionalities including a CANopen architecture.

MOBA CLOUD GATEWAY WIFI

  • SIM FREE solution (control via mobile phone)
  • Transparent access to 2 x CAN BUS
  • Internal memory of 256 MB
  • Protected WiFi communication (WPA2-PSK)
  • WEB-based configuration interface

MOBA CLOUD GATEWAY MOBILE GPRS

  • CAN gateway
  • Compact and sturdy design
  • Modules: GPRS, GPS, Bluetooth
  • Internal data protection module
  • Monochrome display

MOBA CLOUD GATEWAY OPERAND

  • Full On-board computer
  • Operating system WinCE
  • Touch screen
  • GPS position data acquisition
  • Modules: USB, WLAN, GPS, Bluetooth


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